Charge back

If traffic is fraudulent, we will be more than happy to refund you. But you need to allow us to act fast, so please follow those bullet point:

  • Charge back must be requested within 72 HOURS of the click. We have special deals with publishers and cannot go beyond this limit, so any charge back claim for an older period will be declined
  • We need a file (click log) to work with, and allowing us to improve quality of traffic. For each click to be charged back we need:
    • Time stamp
    • PubfeedID, SubID
    • Geo, IP
    • Reason of rejection
  • Please note "Low quality" is not a reason of rejection.