Declined or Pending payments

Your top up may be paused or declined. See here how to have funds released asap.


We only accept payments from PayPal account owner that signed TnCs with us (done automatically when you opt-in on our platform).  If you pay with a different PayPal account, the amount will be on hold until you sign the IO sent to the PayPal email used to do the payment.

Credit Card

We only accept CC payment with a picture ID matching CC name. CC payments will be on hold until you send us CC owner picture ID. Else, a refund is done with 48 hours.


For more information or if you are having difficulties, please send an email to with the subject "Payment Inquiries", providing us with your Account login.